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Managing Subscriptions

Learn how to manage, update, and cancel your Kindship subscription.

Full control over your Kindship subscription. This guide covers everything from upgrading to canceling and everything in between.

Viewing Your Subscription

Current Status

Check your subscription status:

  1. Go to Settings > Billing
  2. See your subscription overview:
    • Current plan name
    • Status (active, canceled, past due)
    • Next billing date
    • Current usage

Usage Information

Monitor how you're using your plan:

  • Number of agents created vs. limit
  • Conversation usage
  • Team members (for team plans)

Upgrading

When to Upgrade

Consider upgrading when:

  • You're hitting plan limits
  • You need features in a higher tier
  • You want better support
  • You're ready to add team members

How to Upgrade

  1. Go to Settings > Billing
  2. Click Upgrade or Change Plan
  3. Select your new plan
  4. Review the price change
  5. Confirm the upgrade

What Happens

  • Immediate access to new plan features
  • Prorated credit for unused time on current plan
  • New billing amount starts immediately
  • Invoice generated for the difference

Downgrading

When to Downgrade

You might downgrade when:

  • You don't need all the features
  • Usage has decreased
  • Budget changes
  • Switching from team to individual

How to Downgrade

  1. Go to Settings > Billing
  2. Click Change Plan
  3. Select a lower tier
  4. Confirm the downgrade

What Happens

  • Current plan continues until billing period ends
  • New plan starts at next billing date
  • Access restrictions apply with new plan
  • Make sure usage fits new limits

Before Downgrading

Check that you're within the new plan's limits:

  • Agent count
  • Conversation limits
  • Feature requirements

If you exceed limits, you may lose access to some agents or features.

Changing Billing Cycle

Monthly to Annual

Switch to annual for savings:

  1. Go to Settings > Billing
  2. Find the billing cycle option
  3. Select Annual
  4. Confirm the change

You'll be charged for the annual plan with credit for remaining monthly time.

Annual to Monthly

Switch to monthly for flexibility:

  1. Go to Settings > Billing
  2. Find the billing cycle option
  3. Select Monthly
  4. Confirm the change

Change takes effect at your next renewal.

Canceling

How to Cancel

  1. Go to Settings > Billing
  2. Click Cancel Subscription
  3. You may be asked why you're canceling (optional feedback)
  4. Confirm cancellation

What Happens

  • Access continues until the end of your billing period
  • No further charges after cancellation
  • Data is retained for a period
  • You can resubscribe anytime

After Cancellation

You can:

  • Continue using Kindship until the billing period ends
  • Export your data
  • Resubscribe later with all your data intact

Resubscribing

If you canceled and want to return:

  1. Go to Settings > Billing
  2. Click Resubscribe or choose a plan
  3. Enter payment information
  4. Access restored immediately

Your previous data and agents are still there.

Payment Issues

Failed Payments

If a payment fails:

  1. You'll receive an email notification
  2. We'll retry the payment
  3. Update your payment method if needed
  4. Subscription continues during grace period

Past Due Status

If payments continue to fail:

  • Subscription enters "past due" status
  • Access may be limited
  • Update payment to restore full access

Updating Payment After Failure

  1. Go to Settings > Billing
  2. Update your payment method
  3. The system will retry the failed payment
  4. Access restored when payment succeeds

Payment Methods

Adding/Updating Cards

  1. Go to Settings > Billing
  2. Find Payment Method
  3. Click Add or Update
  4. Enter card details
  5. Save

Card Requirements

  • Valid credit or debit card
  • Must be able to process recurring charges
  • International cards accepted

Automatic Updates

Some card issuers automatically update card details when cards are renewed. Check with your bank if this applies.

Invoices & Receipts

Viewing Invoices

  1. Go to Settings > Billing
  2. Find Invoice History
  3. View or download past invoices

Invoice Contents

Each invoice shows:

  • Invoice number and date
  • Plan and amount
  • Tax if applicable
  • Payment status

Downloading for Records

Click Download PDF on any invoice to save for your records or expense reporting.

Billing Email

Invoices are sent to your billing email. Update this in billing settings if needed.

Team Subscription Management

For team plans:

Who Can Manage

Only the team owner can:

  • View billing details
  • Update payment methods
  • Change the team plan
  • Cancel the team subscription

Adding Team Members

Depending on your plan:

  • Some plans include a set number of members
  • Some plans charge per member
  • Check your plan details for specifics

Member Changes and Billing

  • Adding members may increase your bill (prorated)
  • Removing members may decrease your bill (credit applied)

Common Questions

Can I pause my subscription?

Currently, you can only cancel and resubscribe. Your data is retained between.

Will I lose my data if I cancel?

Data is retained for a period after cancellation. You can export data anytime.

Can I get a refund?

Contact support to discuss your situation. Annual plans may be eligible for prorated refunds.

What's the difference between canceling and downgrading?

  • Canceling ends your paid subscription entirely
  • Downgrading moves you to a lower paid tier (or free)

Can I switch team ownership?

Contact support to transfer team ownership and billing responsibility.

Getting Help

For billing questions:

  • Check this documentation
  • Contact support
  • Email billing-specific questions directly

Next Steps